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Continuation of ynSyte SPOTLIGHT Team members from across the country and the people who work in the homes were able to make their views known. “We were able to include a much broader audience,” Irene adds, “and it was easy for people to take time out of their busy schedules to participate. They didn’t have to set aside a specific time or incur travel expenses.”
Bill Landers, an IT Manager for Sunrise Assisted Living,
Inc., said: “The more people involved in the process gives Sunrise a
greater chance of success. One
of the keys to making a successful changeover is to have as many people in
the field have input as practical. ynSyte's WebIQ has been the leverage to gain
acceptance to needed process changes. Acceptance of change is much more
palatable if employees feel they had input.” “This was a very easy, uncomplicated way for users in the field to share their views and to feel that they had a voice in the decision. And clearly it creates a greater buy-in and prepares people for change. Since we were able to use the existing infrastructure, it was the least expensive and most effective way to have people across the country participate in building a new process,” explains Coco Kagan, Sr. Vice President, Chief Information Officer, Sunrise Assisted Living, Inc. |
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